Have Questions?

Customer Support

• Do you provide email support?

  Sure, all the customers who bought the Enterprise version have priority-email support

• Do you provide phone support?

  Yes! Please contact support@autobackoffice.com to get a customized quote

• What kind of support do you provide for the Free version?

  Users of the Free version get unlimited and free access to the FAQs documentation, to the YouTube videos and they can check the whole list of known issues. Furthermore, they can check if the feature they are requesting is already in the list of the "Request Features", otherwise they can contact support@autobackoffice.com to ask for the feature to be implemented in a next release

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Licenses / versions

• How much does it cost to get the upgrades to a minor version?

  They are all free to the customers who have the Professional and the Enterprise version. You will automatically get an email about them, or you can request them contacting support@autobackoffice.com

• I have the free version. Can I get free updates to the free version?

  Sure! As soon as they are available, they are uploaded to the website. You can contact support@autobackoffice.com to subscribe to the new version announcements.

• Is it possible to upgrade from the Professional to the Enterprise?

  Sure! You only pay the difference between the two versions, plus a 10% handling fee (because we must manually move/change the license from one type to the other)

• Is it Open Source / GNU-GPL?

  While the free version is free (as in "free beers"), and there is no royalties to be paid, NOT EVEN for commercial usage, ABO is a commercial product, and we retain the full rights of the source code. In this respect, we formally require our customers to agree to the fact that they will not try to decompile, reverse-engineer, sell or otherwise use the product in a different way for which we intended it - which is, to use it "AS IS" without modifying it.

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ABO Client Issues

• I refreshed the DB, there was a new table, but it doesn't show on the client

  By default, all new tables are HIDDEN, so you must go to "Tables Config" and enable them

• I have a table with a single row, but ABO cannot let the user edit it

  In order for a table to be edited, you MUST have a PRIMARY KEY, so e.g. add a field called "id" with a type of INT, make it AUTOINCREMENT, then you can hide it in ABO, and it will work. The technical reason behind it, it's that without a primary key, ABO will not know how to distinguish the current record from the other ones

• "Save All" button doesn't seem to save all the fields

  This happens if you let the user change the primary key too (hint: you shouldn't :) :) :)
  Imagine you have 3 fields: id (the primary), name and money. If you edit the id field, when ABO tries to modify the next fields using the primary key, the primary key value will be DIFFERENT and thus that specific record won't be modified. As a general rule, a primary key shouldn't be accessible to the final user (except MAYBE in view mode), that's why we added the shortcut to hide it immediately. Please refer to this video for more information on how to do it.

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ABO Server Issues

• I have a field of SET type. It doesn't seem to work 100%

  SET is implemented only as an ENUM with the possibility of putting an empty string. If you need to let the user input a SET, in "Edit Mode" select tinytext so that the user can manually write the SET. It's in the queue of the "future updates", but if you absolutely need it NOW, please contact us

• I want to change the order of the tables (or the fields). How can I do it?

  It's a feature that will be available in a next releaase. In the meanwhile, ABO follows exactly the order of your DB. If you want to update it once you have already configured everything, you can force ABO to refresh also the order in this way: add a new (useless/fake) table to the DB, then refresh the DB from ABO so that it will re-build itself with the new order, remove the table from the DB, and finally refresh it again from ABO, to remove the fake/useless table

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Compatibility with other CMS

• Can I use Wordpress with ABO?

  Yes, if you know what you are doing :)
  In the meanwhile, we are building some plugins to be able to easily change/update at least the default Wordpress tables. Please subscribe to our newsletter to know when these plugins will be available!

• Can I use OpenCart with ABO?

  Yes, if you know what you are doing :)
  In the meanwhile, we are building some plugins to be able to easily change/update at least the default OpenCart tables. Please subscribe to our newsletter to know when these plugins will be available!

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